FAQ

What if I have an emergency? Will I still be charged for the late cancellation?

Presley Music House understands that true emergencies sometimes arise unexpectedly, including sudden serious illness or injury, urgent family matters, accidents, and unsafe travel or weather conditions that make it unreasonable to attend a lesson.

In the event of a genuine emergency that prevents a student from attending a scheduled lesson, the student must notify Presley Music House as soon as reasonably possible, even if this is lesson than 24 hours before the lesson time.

When an emergency is reported, the missed lesson will be recorded as an emergency credit rather than a forfeited or billed lesson.

Emergency credits may only be used to book an additional, newly scheduled lesson and may not be applied to lessons that are already scheduled.

Each emergency credit must be scheduled and used within 30 days of the original lesson date in an available make-up or open lesson time and is subject to instructor and studio availability.

Emergency credits are offered as a good-faith courtesy, without requiring documentation, and are intended for occasional, genuine emergencies; if emergency cancellations become frequent, Presley Music House may, at its discretion, apply the standard late cancellation policy, with no additional credit or refund.